Finanzamt München, Servicezentrum

I solve my situation in a decent time , despite the big number of other persons that were waiting. It is better to avoid going there around 10.00 . The personal experience was good , with nice and helpful people , that try there best . Some of them can speak English as well.

Requirement is to change Tax Class from 1 to Tax Class 3, Went during Corona Time May 27th, Safety measurements are good, we waited in a line outside , After going inside the lady at the counter issued a token, when the officer at the cubical ready to see us we went there and showed the filled application, To our surprise he didn't ask any other document and said ''you correctly filled the application and your office will receive information from us and you can leave now'' We felt so relieved since we don't know any German and the friendly officer talked to us in English.

It took some time for the tax class to update in the salary slip, i see the changes in the salary slip in the 2nd month from Our Visit.

This place works like a clock - each employee knows how to solve the problem just in a few moments, also even if you "Spreche nur ein bisschen Deutsch" everything should be okay because all of them seems to be quite fluent in English.

The Service center is amazing and one should not hesitate to go there in case there are questions. The employees are extremely helpful from the administration to the consultants. I'm always terrified by the letters from Finanzamt, because the system is super confusing for me and it's only the second time I'm doing the declaration and the first time I'm doing it myself. So, it's hard. But the Service center is there to help, not to make it worse. I would say that not everyone speaks English BUT if you are at least B1, they are actually quite patient, and I'm very thankful for that. I also was impressed by the auto-scaling of the service. One day I was there and there was just 1-2 tables open as there were not too many people. But then I also had to come without an appointment after getting another letter from them, and the line was super fast, because much more tables were working. Very impressed.

When you have an appointment, the process was quick and smooth. The colleague helped on filling the form for changing tax class. Thanks for the smooth service.

Regarding email: I have sent an email weeks ago but received no response. Therefore I went to the office with travel of one hour for a 5 minutes appointment - only to find out it was changed.

It would be great if they can send an automated response to confirm the change to avoid the sleepless nights of thinking about this matter.

Taxes and everything about it, this is the olace where you will get your answers. People are very friendly and helpful, no matter what you ask or what you need. Take your number and wait for your turn.

Booked an appointment in advance and everything went smoothly. We didn't receive my partner's Steuer Nummer after registration so we booked an appointment to fetch it directly, followed by the Steuer Klasse Change. Took 5-7 mins only.

I was there recently and found the process very simple and well-organized. Booking process was simple as well and I did that from my phone within minutes. When I came there, the staff at the reception was super-helpful and the expert I talked to was open to help and explained everything in detail. So, so far, I have only good feedback. As a suggestion, maybe it would be nice to have forms/guidelines in English (at least for the information purposes). But of course, it is a state organization, so it totally makes sense that it is only in German. So, no complaint about that.

Went there with appointment. Promptly scheduled as planned. My matter was solved within 3 minutes. I had documents (from investment broker in US) to be signed and stamped in both English and German. The lady was familiar with them, offered to sign both copies, no further questions asked. My opinion, if you have everything prepared, the process will be quick and smooth.

Finanzamt had a simple and easy system to book an appointment (with numerous openings every day). This was refreshing considering the nightmare it is to make an appointment at Bürgerbüro for anything. When I got there half an hour early, they immediately saw me and were able to quickly identify the issue I had been having in obtaining my Tax ID. The issue is a problem I am going to have to address with the Bürgerbüro. Somehow during my last two appointments at the Bürgerbüro, no one was able to catch the problem the system is having with my registration. I greatly appreciated the Finanzamt in identifying the issue and providing me answers and clarity.

Everyone speaks English. Only a few minutes of waiting time. I changed my tax class really quickly and easily.

I heard horror stories about German bureaucracy but I had a great experience here. I made an appointment online and went here the same day. The lady at the front desk spoke English when I told her my German wasn't good. She gave me a number and told me to wait for my number to appear on the screen. After 5 min, a kind and patient person at desk H helped me get my tax id and also change my tax class. He also spoke English and instructed me how to fill the required forms, which were in German. Thank you so much!

Tips: 1) to book an appointment, click on "Onlinereservierung" at https://www.finanzamt.bayern.de/Muenchen/ and use Google translate. 2) not all Finanzamt are open to the public, e.g. Deroystraße 10, so don't just search for any Finanzamt on Google maps! 3) have all required documents like Anmeldung, passports, and spouse with you to change tax class.

Very unprofessional telephone agents. Somebody needs to remind them that her "customers" pay taxes from which their salary comes.

Seriously fast and friendly people here. Grateful for their work in clarifying different points on taxes.

I did arrive with an appointment.

Kind of new building and fast working Office

Starts at 7.30am so we can manage other work. In my case it took 20min for 10 people que. Tax class change got completed very smooth. Only problem is form is in German language, so u may need support.

Wow! I wasn't prepared for this. The staff is very friendly and they speak English. They explained things very patiently. The clerk who I worked with also paid close attention to the details. He realized that I was misinformed about something from a single word I have used.

As a foreigner I struggled quite a lot with the different offices in Munich, but at the Finanzamt, I was always lucky, fast, eager-to-help and friendly personell. I heard several negative opinion, but I am completely satisfied until now. And a huge plus that you can park for free. :) The call center is catastrophal though I tried to call it for 3 days continuously without even being able to talk to anyone. :/

Went there with a question. The lady who helped me was very nice and she even spoke English with me. Almost no waiting time either.

Went there yo change tax class. The office opened sharp at 7:30. Right on entrance you need to yake tokens and wait for your turn in waiting room next to WC near coffee machine . Once your number start to display with cubicle number on big LED screen just move to the cubic with that alphabet. Waiting time was hardly half hour for my number 009. Everything was quick and professionally done. 4 star because every thing was in German. It would if be helpful if they add english translation on Token machine.

Went early, there were no line. The staff was kind and fluent in english unlike in some other government offices in Munich. Overall a nice experience.

Very nice and helpful people. I really appreciated how much the lady that took care of my case helped me. She called other employees of Finanzamt to solution my problem.

Hassle free. Although they didn't speak English, one can still adjusting with "ein bißchen Deutsch". Just take the token and go to the alloted counter. In a weekday, there is no waiting time.

The worst institute ever, and not because they take money, but because they have not one person who can speak English. So called "international city" Munich. On top of that, they have tendency to change steuertax from 3 to 4 (so you pay higher tax) without any informing a person or even without my or my wife's request. Why? nothing has changed we are still married. She came here to Munich and she has no income only me, so why someone decided to change this thus forcing me to pay higher tax? What is wrong with you people?!?!?

1 hour for a 50 people line was a very reasonable wait time. The staff were fluent in English and very helpful

I don’t know what people complain about. The place is not crowded at all, service in english is possible, worker kindly explain anything you ask

Super good experience! It only took me 10 minutes (queue + request) to get my ELSTAM! Besser wenn Mann deutsch spricht!

The worst customer service ever. I just called for have some information, and the lady on the phone was extremely rude, by telling me that they only speak German and hang up the phone. If I could put 0 stars I would.

Went here twice in two days . Both the people who i spoke to was extremely helpful. Always start speaking to them in german . 😊

Been there for a tax class change, it took less than 5 minutes from parking to getting it done. Best service at 8:30, A.

Even though the waiting time is long (around 50 mins), the personnel is very helpful and polite, explaining everything in detail.

My experience have been always smooth and quick.

Went there to get my Lohnsteuerbescheinigung. Got thru it in German tho. long story short, it was fairly fast, and comfortable. take something to read!

The place is clean and the staff inside were so kind & helpful to me.

Staff is really friendly and helpful! Best service I had in Germany.

I've been there for changing the tax class, everything went fast and easy. It needs to fill out this form: Antrag_Steuerklassenwechsel

A big thanks to Thamm for his availability and willingness to help (also in English). thank you! C&A

waited about 15mins and got the work done in 5mins, staff was nice and good

Really helpful. They do their job really well

Went here to fill in my tax returns . However the staff only speak german. Foreigners without proper German speaking abilities are advised to seek help.

The office is still closed at 1 pm, showing different times on the website and map.

Honestly they were the most helpful public servants I've experienced in Germany

Disgusting service. Incompetent and rude people that feel entitled. Hope that i would never have to visit this place again.

Minimum waiting time, helpful staff with english speaking support

It was closed from February to 4th of March due the renovation and now it's still closed until who knows when.

People were very helpful and informative.

They were rude and after some time waiting they hung me

Friendly personal, speaks English (German is welcomed ofc)

Very effecient and fast in my case

Amazing esperience, fast service and friendly staff

useless place and thing on earth

the officer is very helpful!

Tax clause change process completed with in 40mins

Very helpful staff

Rude to non German ppl.

very effiecient，and foreigner friendly

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